800 Volt Technologies GmbH
Heinz-Sielmann-Ring 37, 14476 Potsdam, Germany
[email protected]
Company registration number: HRB 34652 P
VAT ID: DE 33 95 75 598
These Terms of Use (the “Agreement”) are entered into between the entity/person using, accessing or subscribing the Services (the “User” or “You”) and 800 Volt Technologies GmbH (“800 Volt” or “we”), collectively referred to as the “Parties” or each a “Party.”
800 Volt is providing various cloud-based software services for private (B2C) and commercial (B2B) customers in the electric mobility and charging space, which can be used by fleet operators (FLEET), charging operators (CPO) and mobility service providers (MSP) to provide their own services to their respective customers. In a white-label scenario, these services might not necessarily be provided under 800 Volt's own brand(s).
This Agreement, together with the 800 Volt Privacy Policy, governs your use of the services operated by 800 Volt (“Services”).
Services may include, but are not limited to, mobile applications and/or websites operated by 800 Volt under its own brand and/or under its partners’ brands (white-label). These Services include all features and functionalities, including but not limited to websites, user portals, mobile applications, content, APIs and user interfaces, associated with 800 Volt’s platform for electric vehicle drivers, fleet operators and charge point operators, where users can operate, manage, find und use charge points to start and pay for charging processes of electric vehicles.
By registering for one of the Services and accepting this Agreement, you enter into an agreement with 800 Volt Technologies GmbH, allowing you to use the Services.
All transactions that are part of the Services, including but not limited to initiating charging sessions as well as ordering and using RFID or SIM cards, are governed by such an agreement. Registration without explicit acceptance of this Agreement is not possible.
When you initiate the charging of an electric vehicle through the Services, 800 Volt acts as an agent on behalf of the Operator to conclude your order and to manage your experience throughout the ordering/charging process. If during this process 800 Volt has received an amount payable by a User to an Operator, such payment shall discharge the User of any payment obligation toward the Operator. When you make an order to charge an electric vehicle on a charge point that is not integrated into 800 Volt’s platform, 800 Volt is acting as an e-mobility provider (EMP), and the sale of electricity is concluded directly between you and 800 Volt. 800 Volt is not liable and does not take any responsibility for the provision of the charging of electric vehicles by users.
For consumers, all applicable prices are listed inclusive of VAT. For businesses, applicable prices are exclusive of VAT unless otherwise stated. All prices are indicated on the Services before the start of the service, a charging process or any other transaction is initiated. 800 Volt estimates the charging price prior to the initiation of a charge and reserves the necessary amount on your provided payment method.
Our products are typically free for personal use but may charge for certain Services, such as transaction fees for facilitating the sharing of charge points to other users.
For enterprises, business entities, and other partners, Services may be subject to monthly subscription plans and usage fees as agreed.
800 Volt also sells physical goods, such as but not limited to RFID cards, QR stickers, and SIM cards, where the prices will be clearly stated before purchase.
Before the charging process, the price will be clearly displayed as fees per kWh of consumed energy, parking fees for the time of parking at the charging station, and, if applicable, charging session starting fees and fees for time of charging. There may also be fees if the User decides to reserve a charging station and does not show up or overstays. You acknowledge that the final and payable price of the charging service is directly dependent on use, for example, on the amount of consumed energy, and is therefore not always automatically provided before the start of the charging process.
800 Volt will deliver an invoice of the use of the charging Service, including each charging transaction executed.
800 Volt may charge you via a variety of payment methods, such as your Wallet, debit/credit card, SEPA direct debit or by invoice.
Invoices may be sent by 800 Volt via mail or email and maybe also accessible in your 800 Volt user account. Full payment for invoices issued must be received by 800 Volt fifteen (15) days after the issue date of the invoice unless otherwise stated or agreed. The due date will be stated on the invoice. Unpaid amounts are subject to a charge of 1.5% per month on any outstanding balance, or the maximum permitted by law, whichever is lower, plus all expenses of collection and may result in immediate termination of Services.
800 Volt may suspend access to the Services, with immediate effect, if the User fails to pay any fees invoiced by 800 Volt pursuant to this Agreement. Suspension will not relieve the User of its obligation to pay such invoices or any other fees payable to 800 Volt for the relevant Services.
800 Volt takes appropriate measures (e.g. reservations) to ensure the validity of a payment method before the actual charging process and to avoid payment defaults. However, the CPO bears the general risk of any payment defaults in the case of charging sessions by EMPs or ad-hoc charging sessions of customers. In the event of a payment default, 800 Volt provides the CPO with the available customer information.
The billing between CPO and 800 Volt is based on the prices and tariff structure which the parties have agreed upon based on the price and tariff structure defined in the platform by the CPO for the respective charging points (ad-hoc, roaming, teams) apply. Price adjustments are possible and are subject to the technical lead times as well as standard roaming tariff models supported by 800 Volt.
Credit notes to the CPO for the energy charged via one of 800 Volt services minus the fees for the used services provided by 800 Volt will be issued to the CPO at the beginning of the following month, with a payment term of 30 days. At any point in time the CPO has access to all transaction records being the basis for these credit notes.
Users are expected to comply with the following obligations.
You will cooperate with 800 Volt by providing such information and materials as 800 Volt may reasonably require in order to supply the Services, and ensure that such information is complete and accurate in all material respects.
It is your responsibility to ensure that the registered payment method is valid, that it has a sufficient balance and is not blocked. In the event that debiting is not possible, 800 Volt reserves the right to temporarily suspend your access to the Services or part of it until the overdue balance is fully paid. 800 Volt has the right to seek payment from you by other means, such as by sending a separate invoice for your use of the Services.
You are responsible for complying with the specific parking restrictions and regulations at the charging station (such as written instructions shown at the charging station or the instructions given by the personnel of the charging station operators).
You shall use the charging station correctly and in accordance with the provided instructions and ensure that the charging station is suitable for the vehicle to be charged. If the charging station is damaged or defective, the User should inform 800 Volt.
You must take due care to protect your 800 Volt account against misuse by others and promptly notify 800 Volt about any detected misuse. You are responsible for keeping your account secure and not granting access to your account to others.
You are obligated to immediately notify 800 Volt if you believe that your account or the charging key has been used by an unauthorized person or in an unauthorized manner. 800 Volt may then block your access to the Services.
In the event of the loss of your charging key or the mobile phone on which the application operated by 800 Volt has been installed, you shall immediately notify 800 Volt. 800 Volt may then block your access to the Services. If you do not give such notification and the charging key or the mobile phone in question remains in illegitimate use, 800 Volt reserves the right to claim incurred losses as a damage from you in accordance with applicable law. For the sake of clarity, this clause does not constitute additional claims for damages against you as a consumer.
CPOs are required to follow the respective calibration laws of their country in case they are operating paid public or semi-public charge points
You are solely responsible for ensuring that you comply with all applicable regulations, laws, or conventions before using the Services. Unless explicitly granted to You in writing by 800 Volt, You must not (and must not allow any third party to) directly or indirectly: I. Rent, lease, copy, transfer, resell, sublicense, lease, time-share, or otherwise provide access to the Services to a third party; II. Modify or create a derivative work of the 800 Volt Services or any portion of it; III. Reverse engineer, disassemble, decompile, translate, or otherwise seek to obtain or derive the source code, underlying ideas, algorithms, file formats, or non-public APIs to the Services, except to the extent expressly permitted by applicable law and then only with advance notice in writing to 800 Volt; IV. Break or circumvent any security measures of the Services, or configure the Services to avoid incurring fees or in any way disrupt the integrity, performance or security of the Services; V. Access the Services for the purpose of building a competitive product or service or copying its features or user interfaces; VI. Use or permit the Services to be used for any illegal or misleading purpose, or any manner inconsistent with this Agreement; VII. Collect, use, and disclose data that violates any third-party rights, including privacy, publicity rights and intellectual property rights, ("Intellectual Property Rights" meaning all intellectual property rights globally, whether registrable or unregistrable, registered or unregistered, including any application or right of application for such rights (including but not limited to any and all copyright and related rights, database rights, confidential information, trade secrets, know-how, business names, trade names, trademarks, service marks, passing off rights, unfair competition rights, patents, petty patents, utility models, semiconductor topography rights and rights in designs).
You agree that 800 Volt retains all rights, title and interest (including all Intellectual Property Rights) in and to the Services, and all related or underlying documentation, technology, code, know-how, logos, templates, anything delivered as part of the support of other services, and any updates, modifications, or derivative works of any of the foregoing (all of which is deemed 800 Volt's confidential information) and that 800 Volt reserves any licenses not specifically granted in this Agreement. You acknowledge and agree that you have no right to obtain a copy of the software behind any of the Services and that 800 Volt has sole discretion to make updates, bug fixes, modifications or improvements to the Services from time to time. 800 Volt reserves the right to change or remove features of the Services from time to time.
800 Volt continuously works for a more sustainable and developed grid. This implies that 800 Volt in a smart charging scenario may temporarily pause an ongoing charge, thereby contributing to the stability of the electricity grid. The temporary pause will not have a noticeable effect on the total charge of your electric vehicle.
The use of the Services is the sole responsibility of the User. The Services are supplied “as is” and may be modified, updated, interrupted, suspended, or discontinued at any time without notice or liability.
All warranties, conditions, and other terms implied by statute or law are, to the fullest extent permitted by law, excluded from the Agreement.
Nothing in this Agreement shall operate to exclude or limit either party’s liability to the other for death or personal physical injury arising out of negligence, fraud, or fraudulent misrepresentation.
800 Volt (or its affiliates, licensors, and suppliers) shall not be liable concerning any subject matter arising from or related to this Agreement, the Services, or any of the websites operated by 800 Volt, regardless of the form of any claim or action (whether in contract, negligence, strict liability, or otherwise), for: (i) any loss of profits, contracts, revenue, business, business opportunity, loss or corruption of data or recovery of data, goodwill, security breaches resulting from a failure of a third-party telecommunications and/or the internet, anticipated savings or revenue (regardless of whether any of these is direct, indirect, or consequential); (ii) any loss or damage arising in connection with liabilities to third parties (whether direct, indirect, or consequential); (iii) any matter beyond its reasonable control; (iv) any indirect, incidental, or consequential loss or damage whatsoever; or (v) damages in the aggregate for all claims in excess of amounts paid to 800 Volt by the User (hereunder during the 12-month period preceding the date on which the first claim arose), even if 800 Volt has been advised of the possibility of such damages.
These limitations are independent of all other provisions of this Agreement and shall apply notwithstanding the failure of any remedy provided herein.
Neither party will be liable for any delay or failure to perform its obligation under this Agreement (except payment obligations) if the delay or failure is due to causes beyond its reasonable control, such as a strike, blockade, war, act of terrorism, riot, natural disaster, failure or reduction of power or telecommunications or data networks or services, or government act.
This Agreement may be terminated by either party without notice at any time for any reason, if not stated otherwise. After termination, you will no longer have access to the Services.
All sections of this Agreement which by their nature should survive termination will survive termination, including, without limitation, accrued rights to payment, confidentiality obligations, warranty disclaimers, and limitations of liability. Thus, the termination does not affect existing claims with respect to the charging processes that have previously taken place, including the obligation to pay for all charging sessions you initiated before the termination.
800 Volt or commissioned service providers collect, process, and use data pertaining to you for the implementation of the contractual relationship pursuant to the provisions of the General Data Protection Regulation (EU/2016/679) and other applicable German data protection legislation.
Unique identification numbers used to identify you, your vehicle, personal details, and transactional details may be transferred to the operator of the charging station for the purpose of activating the charging stations, solving potential issues regarding the charging service, and invoicing. Personal details, contact details, and transactional details may also be transferred to the partners of 800 Volt for the purpose of invoicing and customer service.
800 Volt may use non-personal data collected in the provision of the Services in order to (i) improve the Services and its other products and services, and (ii) share statistical information with its partners.
For further information, please see our Privacy Policy.
The decision of 800 Volt not to enforce or exercise any provision of the Agreement is not a waiver of that provision.
The User is not entitled to transfer any rights or obligations under the Agreement to any third party without the prior written consent of 800 Volt.
Should any provision of the Agreement be held invalid or unenforceable for any reason or to any extent, such invalidity or unenforceability shall not in any manner affect or render invalid or unenforceable the remaining provisions of the Agreement, and the application of that provision shall be enforced to the extent permitted by law.
Withdrawal and Returns of Products: You have the right to withdraw from the Agreement within fourteen (14) days from the day on which you, or a third party indicated by you, acquire possession of a physical good purchased from 800 Volt (a “Product”). You must inform 800 Volt of the decision to withdraw from the Agreement via an unequivocal statement of your intention to withdraw (such as an email to [insert relevant email address]). If you wish to withdraw from the Agreement, you must return or hand over the Products to 800 Volt without undue delay, and in any event no later than fourteen (14) days from the day on which the withdrawal is communicated to 800 Volt.
You shall return the Products at your own cost and in accordance with the company’s instructions. 800 Volt undertakes to refund all payments received, except for extraordinary delivery costs decided by you, without undue delay and in any event no later than fourteen (14) days from the day on which the company receives the returned Products.
The reimbursement will be carried out using the same means of payment as used for the initial transaction, unless explicitly agreed otherwise. You are liable for any diminished value of the Products resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the product.
The Wallet is a virtual payment method which can be used to pay for charging your EV by funds placed in your personal account directly by use of the 800 Volt App or other means. [Adjust payment and wallet-specific terms based on the company’s system].
This Agreement is subject to the laws of Germany.
If any dispute arises under this Agreement, the exclusive jurisdiction shall be the courts of Potsdam, Germany.
This Agreement was last updated on 1 February 2025. 800 Volt reserves the right in its sole discretion, to modify, update, or otherwise revise the Terms of Use at any time. Such revisions shall be effective immediately upon posting updates to the Terms of Use on this webpage. 800 Volt will notify you of any material changes to the terms. By using the Services after 800 Volt has posted any modification, updates, or revisions, the User agrees to be bound by such revised Terms of Use. If any modification, update, or other change to these Terms of Use are not acceptable to you, then you have the right to terminate this Agreement provided you immediately terminate your use or access to the Services.